NEWS

If you purchased a vehicle on finance during, or after 2007 then it is likely that the car finance was mis-sold to you due to the car dealership failing to disclose commission they were paid by the lender for setting up your car finance. It is estimated that up to 99% of the 31.7 million car finance agreements arranged by car dealerships since 2007, included a commission payment.*

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Analysts estimate that up to £30 billion compensation could be due to consumers, due to the widespread non-disclosure of commission.

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*See: https://www.fca.org.uk/publication/consultation/cp24-22.pdf, Annex 2, Pg30.

Your Lender may not have to respond to your claims until after 04 December 2025.

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The Financial Conduct Authority are presently undertaking a review of commissions paid in the motor finance industry, which is contingent on cases that are also being considered by the Courts. In light of this, the Financial Conduct Authority has paused the requirement for Lenders to respond to claims about some motor finance commission until 04 December 2025.

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The Financial Conduct Authority has indicated that they may have completed their review as early as May 2025 and if so, would seek to end the pause early. It is anticipated that there will be a further update regarding this by 31 May 2025.

The amount of compensation you may be entitled to is dependent on several factors, including the amount of finance your lender provided, the date the finance was taken out, the duration of the agreement, the interest rate you paid and the value of the commission payment your Lender made to the car dealership.

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The Financial Conduct Authority, confirmed in their publication Our work on motor finance – final finding – March 2019 that on a typical motor finance agreement of £10,000, a Discretionary Commission Arrangement typically resulted in consumers being overcharged £1,100 over a four-year agreement.*

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*See: https://www.fca.org.uk/publication/multi-firm-reviews/our-work-on-motor-finance-final-findings.pdf s. 2.15, Pg9.

Do I need to use a law firm, or claims management company to make my claim
You do not have to use a law firm, or claims management company to make your claim. You can claim directly yourself for free to your lender, and then the Financial Ombudsman.

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Although you can make your claim directly, you may find it preferrable to use a professional representative, like our legal partner, to help you manage the claims process due to their expertise in this area, or simply because you do not have the time.

Our service operates on a "No Win, No Fee" basis.

If your claim is successful, our fees will be deducted from your compensation as detailed in the below table:

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The lowest of the percentage or fixed price cap applies. For example, if you were awarded £1499 our fees would be £420 as this is less than 30% of £1499.

We will not charge you if the claim is unsuccessful.