Complaints Handling Procedure

At PCP Missold Limited, we want every customer to be treated fairly and with respect. If something has gone wrong, we want to put it right. We take complaints seriously and handle them in line with the Financial Conduct Authority’s (FCA) rules.

How to Make a Complaint

You can complain to us in any of the following ways: -

Phone: [Tel] -
Email: info@pcpmissold.co.uk -
Post: PCP Missold Limited, Glebe Business Park, Lunts Heath Road, Widnes, Cheshire, WA8 5SQ Please give us as much detail as possible, including: - Your full name and contact details - A brief description of what went wrong - Any supporting documents

What Happens Next

1. Acknowledgement – We’ll confirm we’ve received your complaint within 5 working days.

2. Investigation – A senior member of our team (not directly involved in the matter) will look into your complaint.

3. Final Response – We aim to resolve complaints quickly, but we’ll always send you our final written response within 8 weeks. If we can resolve your complaint sooner, we will.

If You’re Not Happy with Our Response

If you’re not satisfied after receiving our final response — or if 8 weeks have passed and you haven’t had one — you can take your complaint to the Financial Ombudsman Service (FOS), free of charge. Financial Ombudsman Service - Website: www.financial-ombudsman.org.uk - Phone: 0800 023 4567 (free) or 0300 123 9123 (local rate) - Post: Exchange Tower, London, E14 9SR You must contact the Ombudsman within 6 months of our final response.

Our Commitment

- We will always handle your complaint fairly, consistently and promptly. - Making a complaint will never affect how we treat you in the future. - We use complaint feedback to improve our services for all customers.

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