So, you’ve bought a second-hand car on finance, having made a nice saving but having also entered a long-term payment agreement, and you’re ready to get behind the wheel, only to discover that the car is faulty to the point where driving the vehicle is almost an impossibility. Aside from the major frustration you would feel at that moment, you would also be seriously wondering what you could do next, because you shouldn’t have to pay the agreed amount for a damaged motor. At the same time, a deal is a deal, right? We’ll now tell you what you can do to resolve this unlikely but still entirely possible situation.
If you have bought the faulty car from a dealer, then your rights are covered by the Consumer Rights Act 2015. This means that you are allowed to reject the car within 30 days of the purchase, and you would be entitled to a full refund as well. You should contact them as soon as you possibly can (since the longer that you leave it, the harder it will be to claim a complete refund), and more often than not, they will handle the situation properly and correctly. Only if they failed to respond or tried to absolve themselves of responsibility despite clear proof to the contrary would you then be best advised to take the legal route.
There is another option if you bought the car directly from a dealer, in the event that it came as part of a Hire Purchase (HP) finance plan agreement. You would have additional protection under both the aforementioned Consumer Rights Act and also the Consumer Credit Act 1974, which would allow you to seek compensation for the car’s problems to be fixed or, alternatively, for the car to be returned with a full refund and, should you choose to do so, for a new vehicle to be provided in its place.
But what if you didn’t buy your car from a dealer? Well, unfortunately, the likelihood of the vehicle being faulty would increase, but assuming that everything was deemed acceptable by the seller only for you to notice glaring faults with the motor, then you would have less legal protection if it were bought privately (since you have less proof of the car’s original condition and with a less professional contract, if any). The same goes for a car sold at auction, since you have been told the full details about the vehicle before placing your bid, so if it has a problem, it could be argued that it is not an issue for the original seller. But you will still have the legal right to pursue it; the only snag is that you might find it more difficult to achieve the desired outcome, which is why you should be very careful when buying a car from anyone that isn’t a trustworthy dealer.
But in each case, you will have every right to try and take the most appropriate steps towards resolving the matter so that you are not out of pocket or in some way hindered financially. You can read more on our website or email us through our contact us page today.